Scope of Work
Geographic Focus: Areas around selected garment factories in Kandal, Kampong Chhnang, and Kampong Cham provinces where waste management and segregation business models have been piloted.
Target Stakeholders:
- Waste management companies
- Waste operators and owners
- Plastic recycling depots and enterprises
- Informal waste collectors (edjai)
- Customers and communities served by improved waste services
- Factory management and workers
- Local government authorities
- Line Ministries such as Ministry of Environment (MoE), Ministry of Labor and Vocational Training (MLVT), etc
Business Models in Scope: All sustainable waste management business models developed under A.2.1 and piloted under A.2.3, including improved collection systems, enhanced sorting practices, edjai integration models, and recycling value chain improvements.
Key Research Questions
Component 1: Pilot Evaluation
- What are the financial benefits (revenue, cost savings, profitability) from implementing the new business models?
- What non-financial benefits (efficiency, customer satisfaction, environmental impact) have been achieved?
- How do different stakeholders (customers, workers, management, communities) perceive the business model changes?
- What are the main barriers to expanding these business models to other areas or actors?
- What enablers and success factors have facilitated effective implementation?
- How cost-effective are the new models compared to previous practices?
- What specific changes or improvements are needed to increase model effectiveness?
- Have the new waste management business models reduced gender-based barriers for women — particularly female edjai and depot workers — in accessing business opportunities, income, and decision-making?
Component 2: Feasibility of Scaling the Refined Business Models
- Which business model elements are most suitable for replication and scaling?
- How could the current waste managment models scale up across geographical areas and scale out value-chain?
- What market opportunities and revenue potential exist for scaling the piloted models, and what are the financial implications for actors across the recycling value chain?
- How can the refined business models be positioned to attract green finance and private investment, including alignment with international climate finance mechanisms (such as e.g EFSD+ and GCF)?
Methodology
The consultant will employ a mixed-methods approach combining quantitative financial and operational analysis with qualitative stakeholder insights through participatory workshops, surveys, interviews, and focus group discussions on approximately 300 participants.
Data Collection Methods
Participatory Workshops:
- Business performance review workshops with 4 stakeholder groups
- 10-15 participants per workshop including waste company managers, depot owners, edjai representatives
- Structured discussions on financial performance, operational improvements, and challenges
- Group analysis of business records, cost-benefit data, and performance indicators
Waste Management Chain & Financial Modelling:
- Financial data review
- business records, sales data, revenue streams, and cost structures
- Comparison of pre- and post-implementation financial indicators
- Cost-benefit calculations including investment costs and operational savings
- Return on investment (ROI) analysis for different business model components
- Financial projection for business model and potential scale up
- Recycling value chain projection for scale out
Operational Performance Analysis
- Surveys on collection rates, processing volumes, and operational efficiency
- Services quality: coverage, timeliness, and reliability
- Resource utilization: labor hours, equipment usage, etc
- New business opportunities or value-added services/products emergence and implication (e.g: new actor, product/service emerge, market linkages, revenue stream expand, entrepreneurship opportunities, etc)
Stakeholder Interviews (15-20):
- Key informant interviews with waste management company owners/managers
- In-depth interviews with edjai on income and working condition changes
- Interviews with customers (factories, communities) on service quality perceptions
- Discussions with government officials on policy and regulatory perspectives
Customer Satisfaction Assessment:
- Embed Human-Centered Design (HCD) to understand pain points, co-create/refine solutions, and capture unmet needs.
- Focus group discussions with factory workers and community members
- Survey questionnaire on service quality, reliability, and satisfaction levels
- Assessment of willingness to pay for improved waste services
- Documentation of customer feedback and suggestions
Analytical Framework
Financial Analysis:
- Revenue growth and diversification assessment: assess changes and identify new revenue streams
- Cost reduction analysis: evaluate operational cost savings and and their financial impact on business model viability
- Profitability and cash flow evaluation: analyze net profit, liquidity, and financial sustainability of the refined models
- Investment payback period and breakeven calculations
- Cost-effectiveness ratios (cost per ton collected, processed, recycled, etc.) to assess value for money
- Cost and benefit distribution analysis: assess how financial gains and costs are distributed across actors in the waste management chain, disaggregated by actor type and gender
Business Model Performance or Operational Evaluation:
- Operational efficiency improvements: collection rates, processing volumes and resource utilization (labor hours, equipment usage)
- Service quality enhancements: reliability, coverage, timeliness, customer satisfaction)
- Environmental performance improvements: recycling rates, waste diversion
- Social impact assessment: job creation, income improvements, working conditions; disaggregated by gender
- Emergence of new business opportunities and value-added services, including new market linkages, revenue streams, and entrepreneurship opportunities
Barrier and Enabler Analysis:
- Internal factors (management capacity, technical skills, equipment)
- External factors (market conditions, regulatory environment, customer demand)
- Stakeholder relationship dynamics (formal-informal sector integration)
- Scaling potential and replication requirements
Comparative Analysis:
- Performance comparison across different target areas
- Comparison between different business model approaches
- Before-and-after analysis of key performance indicators
- Best practice identification and documentation
Consultant Requirements
Essential Qualifications:
- Advanced degree in business administration, economics, environmental management, or related field
- Minimum 5 years of experience in business model analysis and performance evaluation
- Proven expertise in cost-benefit analysis and financial performance assessment
- Experience with participatory research methods and stakeholder engagement
- Strong facilitation and workshop management skills
- Fluency in English (mandatory); proficiency in Khmer (preferred)
Preferred Experience:
- Previous work in Cambodia or similar Southeast Asian contexts
- Experience with waste management sector and circular economy business models
- Knowledge of informal economy and MSME development
- Familiarity with social enterprise and sustainable business model evaluation
- Experience working with development projects and donor requirements
Technical Qualifications:
- Proficiency in financial analysis software and statistical tools
- Experience with qualitative data analysis methods
- Strong presentation and communication skills
- Ability to work with diverse stakeholders including informal sector actors
Submission Requirements
Technical Proposal:
- Detailed methodology for business performance analysis
- Approach to stakeholder engagement and data collection
- Workshop facilitation strategy
- Data analysis framework
- Team composition with detailed CVs
- Examples of similar business model assessments
Financial Proposal:
- Daily rates for team members
- Workshop and travel costs
- All-inclusive pricing with detailed breakdown
Evaluation Criteria
- Technical approach and methodology (40%)
- Relevant experience and expertise (30%)
- Cost-effectiveness (20%)
- Team qualifications and capabilities (10%)
Submission Deadline: 31 March 2026
Submit to: KHM.Procurement@care.org
