Main activities:

• Develop digitized youth-friendly Information for Citizens (I4C) packs.
• Prepare and update simplified audio visual budget information, disseminate digitized youth friendly I4C packs and CAF’s conduct outreach activities to raise citizen awareness.
• Select local NGO’s and conduct tailor-made capacity-building in financial management.
• Train local NGO’s in access to information, community-led monitoring and selection and capacity development of CAFs and local government and service providers on youth engagement, youth and women-friendly services and capacity self-assessment.
• Develop a “digitized community score card (CSC)” including feedback collection mechanism, and
  dashboard for progress analysis and monitoring.
• Train local NGO’s and CAF’s in digital storytelling and support community members in digital storytelling
• Facilitate citizen monitoring of services using digitized CSCs and hold targeted (SC/capacity selfassessment
  dialogues with youth and service providers.
• Support the production and dissemination of inclusive Joint Accountability Action Plans (JAAPs) and
  form JAAP monitoring committees with quotas for youth, women and ethnic minorities.

Case study:

Social Accountability at Health Centres and Social Accountability for Youth Empowerment

The implementation of social accountability at health centres significantly improved the standards and services deliveries. Health Center Director, Sophat in Ratanak Kiri province: He feels happy to get constructive feedback from community members so that he can use this as a basis to upgrade the services. “It is very important that we are able to know our weak points and we try to find solutions and improving together, this make us understand each other. This is the better way to improve health services delivery
through implementation of social accountability.” he says. Run Sopheap, 18 years old, Sopheap is a Community Accountability Facilitator(CAF) for ISAF in Koh Kong province. “CARE gives young people the opportunity to participate in the community and educate people about their rights and standards responsibilities at school, the health center, and the commune.” Sopheap mentions “Young people are most interested in learning about budgets. Now, they know how the budgets for the commune, school and health center were spent. They are now able to hold the service providers accountable.”